AI‑powered email and ticket triage that automatically classifies intent, assigns priority, routes to the right team or agent, and suggests replies with macros—reducing response time, improving first‑contact resolution, and ensuring SLA compliance.
Use LLM classification to analyze incoming emails and tickets, detect intent (support question, bug report, feature request, billing inquiry), assign priority based on urgency keywords and historical patterns, and route to appropriate teams or individual agents based on expertise and workload. Includes suggested reply templates and macros tailored to the ticket type, automatic translation for global teams, sentiment analysis to prioritize upset customers, and integration with helpdesk systems (Zendesk, Freshdesk, ServiceNow). Learns from agent corrections to improve accuracy over time. Provides analytics on triage accuracy, response times, and resolution rates. Reduces average handle time by 30%+ and ensures critical issues are addressed immediately.
We don't just build solutions; we create experiences that engage, convert, and grow with your business. Every detail is crafted with precision and purpose.Our Team
Our comprehensive approach ensures your project is successful end‑to‑end and optimized for performance, security, and scalability. We break work into measurable milestones, maintain clear acceptance criteria, and keep rigorous CI/CD, testing, and observability in place. The result is software that’s easy to reason about, simple to extend, and safe to run in production.
Deliverables include intent schemas, routing matrices, and macro libraries to keep triage efficient and consistent.
We follow a structured development process that ensures quality, efficiency, and client satisfaction. From initial consultation to final deployment, every step is carefully planned and executed with attention to detail.
Our team of experienced developers works closely with designers and project managers to ensure that your website not only meets but exceeds your expectations. We provide ongoing support and maintenance to keep your site running smoothly and efficiently.