Tiered support chatbot with intelligent routing, live‑agent handoff, knowledge base search, and ticket creation with SLA routing that improves containment rates and customer satisfaction while reducing support costs.
Deploy a customer support assistant that resolves FAQs, performs semantic knowledge search, classifies intent with confidence scores, and opens tickets with full context for agents. Includes escalation policies based on sentiment and complexity, analytics on containment rates and CSAT, plus continuous learning from agent corrections to improve over time. We integrate with your helpdesk, knowledge bases, and CRM to provide seamless escalation paths and maintain conversation history across channels.
We don't just build solutions; we create experiences that engage, convert, and grow with your business. Every detail is crafted with precision and purpose.Our Team
Our comprehensive approach ensures your project is successful end‑to‑end and optimized for performance, security, and scalability. We break work into measurable milestones, maintain clear acceptance criteria, and keep rigorous CI/CD, testing, and observability in place. The result is software that’s easy to reason about, simple to extend, and safe to run in production.
Deliverables include flows, handoff rules, analytics dashboards, and knowledge search connectors so the bot is measurable and easy to evolve.
We follow a structured development process that ensures quality, efficiency, and client satisfaction. From initial consultation to final deployment, every step is carefully planned and executed with attention to detail.
Our team of experienced developers works closely with designers and project managers to ensure that your website not only meets but exceeds your expectations. We provide ongoing support and maintenance to keep your site running smoothly and efficiently.